Service Quality Executive

Description: You drive Patient Experience journey and continuously work on improving service standards. Manage feedback from patients, next of kin and members of public Ensure timely resolution of patient feedback in collaboration with clinical and non-clinical departments Identify and review service gaps based on the feedback received Propose and implement service initiatives for continuous improvements. Data management for both patient feedback and engagement Conceptualize and implement patient engagement programme Conduct activities targeted at improving patient experience Manage PES survey Collate, analyze and report feedback & engagement data to management Requirements: Minimum a degree in related fields (social work, psychology) with strong writing skills At least 3 years of relevant experience in customer service or user experience work Proficient in Microsoft Office A team player with strong communication and interpersonal skills