Level 1 Engineer - Field Service Engineer

ALTEN Group is a world leader in Engineering and Technology consulting services providing outsourced Engineering, R&D, and IT Services for different industries such as Transportation, Defence, Energy and Security with 55,000 engineers in nearly 35 countries. ANOTECH is the subsidiary of the Group delivering ALTEN's Engineering Services in Singapore. As an L1 Engineer, you will participate in maintaining and troubleshooting the hardware & infrastructure for a mission-critical system. You will be part of a team of dedicated engineers that will demonstrate superior technical competency in providing system maintenance and support during the maintenance phase, ensuring system reliability and availability, performance and security. Responsibilities: · Warranty Administration: To maintain proper warranty records of the installed hardware. To assist in the administration of warranty claims. To inspect the components repaired by sub-contractor, and to integrate and test the repaired hardware, ensuring proper configuration control · Field Support: To carry out Corrective Maintenance (CM) as a result of failure of the hardware. To restore the system to a specified operational condition. To monitor and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects · Field Testing: To carry out software testing on the system whenever there is a new software bug fixes or software deployment activities. To ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production · Spares Services: To manage the spares provisioning, support and test equipment and other tools that are stored at Authority site. To undertake store keeping functions in respect of receipt, issue and disposal. To carry out service ability check on the spares and to ensure prompt and appropriate…