Part-Time Service Ambassador (Rostered Schedule)

Looking for a meaningful customer service role? Join our team as a Visitor Services Assistant, where you will provide calm and respectful support to visitors by assisting with directions, self-service kiosks, and routine cremation and ash collection enquiries, ensuring a smooth and dignified experience for every visitor. Nearest MRT: Springleaf Shift: AM8.00am-5.00pm or PM 12.30pm-10.00pm (3-4 shifts per week, including weekends and public holidays) Salary: $12 - $ 15 per hour Role Summary Provide calm, respectful and accurate frontline assistance to visitors at North area. The role supports way finding, self-help kiosk use and routine enquiries relating to cremation and ash collection in a sensitive after-death service environment. Key Responsibilities Provide clear directions and guide visitors to the correct facilities or service points. Assist visitors with self-help kiosks while protecting their privacy and personal information. Answer routine cremation and ash-collection enquiries using approved information and escalate uncertain or sensitive matters. Maintain a calm, respectful and non-intrusive service presence when assisting grieving families and members of the public. Remain at the assigned station, follow the approved roster and handover arrangements, and report attendance or service issues promptly. Comply with uniform, identification, confidentiality, workplace safety and professional-conduct requirements. Requirements Customer-facing experience in service, hospitality, front desk, visitor support, healthcare support or a similar role is preferred. Able to communicate clearly in spoken and written English; Mandarin, Tamil, Malay or dialect capability is an advantage. Patient, emotionally mature, culturally sensitive and comfortable working in an after-death service environment. Reliable, punctual, well-groomed and available for rostered weekend and public-holiday shifts. Comfortable using basic digital systems and guiding visitors through self-help kiosks. 📩 Apply now at IsabelLeongSK@antares.com.sg for a confidential discussion. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration. We regret only short-listed candidates will be notified. ANTARES MANAGEMENT SERVICES PTE. LTD. EA License No.: 25C3031 | Reg No. R0007746 UEN: 202527765K