Senior Project Manager (Professional Services)

About the Role Reporting to the Head of Solution Delivery & PMO (Professional Services) , you will lead the successful delivery of complex, outcome-based customer solutions across Singapore and international markets. This role goes beyond managing schedules and project activities. You will take end-to-end ownership of assigned customer engagements, ensuring that ANTlabs solutions achieve their intended technical, operational and business outcomes. You will manage the complete delivery lifecycle—from contract handover and project planning through implementation, systems integration, testing, customer acceptance and transition to Service Operations. You will work closely with Technical Sales, Product Management, Engineering, Services Excellence, Service Operations, implementation engineers, customers, local partners, system integrators and main contractors. Working Across International Markets This is a regional customer-facing role supporting projects across Southeast Asia, the Middle East and North Asia, including markets such as the UAE, Qatar, Bahrain, Oman, Macau and Hong Kong. As the project delivery lead, you must be comfortable adapting to the customer's country, working environment and business practices. This may include: Working across different time zones to meet customer and project requirements. Coordinating around different working weeks, public holidays and business calendars. Adapting to different cultures, communication styles and decision-making practices. Managing local implementation partners, distributors, subcontractors and system integrators. Working with a main contractor or local partner that holds the primary customer contract. Leading geographically distributed technical and implementation teams. Participating in meetings, workshops or project activities outside standard Singapore office hours when required. Travelling internationally for important project milestones, implementation activities, customer acceptance or escalation management. The role requires flexibility, cultural awareness and the ability to maintain delivery momentum across different organisations and countries. Key Responsibilities Solution Delivery Lead the end-to-end delivery of customer solutions involving ANTlabs software platforms, Professional Services and systems integration. Manage projects from contract handover through planning, implementation, testing, customer acceptance and operational handover. Ensure solutions are delivered within the agreed scope, schedule, budget and quality requirements. Ensure each implementation achieves its intended technical, operational and business outcomes. Coordinate delivery activities across ANTlabs headquarters, regional implementation teams, customers, local partners and third-party vendors. Proactively manage project risks, issues, dependencies, assumptions and customer expectations. Personally manage strategic, complex or business-critical customer engagements where senior project leadership is required. Customer and Stakeholder Management Build strong working relationships with customer project managers, business stakeholders and technical teams. Conduct project kick-off meetings, implementation workshops, progress reviews, training sessions and acceptance activities. Lead regular project reporting and clearly communicate project status, risks, actions and decisions. Manage customer escalations professionally and maintain confidence during complex delivery situations. Coordinate with local partners, distributors, system integrators and main contractors to align responsibilities, dependencies and delivery commitments. Adapt project communication and engagement approaches to suit different customer cultures and working environments. Project and Commercial Management Develop and maintain project plans, schedules, milestones, resource plans and status reports. Monitor project budgets, delivery costs, professional services effort and project profitability. Manage Statements of Work, contractual scope, assumptions, variation orders and change requests. Work with Technical Sales and Subject Matter Experts to validate implementation scope, service estimates and delivery assumptions. Identify scope changes early and ensure additional work is properly assessed, approved and commercially managed. Track customer acceptance, billing and revenue-related milestones where applicable. Implementation and Systems Integration Coordinate implementation of ANTlabs core service platforms within…