Global Product Support Engineer (Automation)

We’re hiring a GPS Engineer to support new product design, introduction, and field readiness for our vacuum mainframe platform products in Singapore. The ability to understand vacuum systems, robotic, and semiconductor substrate handling, is a must. You’ll work cross-functionally with Supplier Manufacturing, Internal Business Units, Quality & Reliability, and Field teams to drive installation readiness, serviceability, reliability, field escalations, and learnings into product design. On-site support is performed for critical escalations. What You’ll Do New Product Intro & Lab Builds Participate in / own first product build & test in SGP lab; support new product final test as required. Own beta site test plans and reporting; drive resolution with System and Design Engineering. Maintain knowledge of clean room etiquette and system processes, and be capable of performing field service on delivered systems Field Readiness & Documentation Develop Installation Plans, Technical Product Manuals, Preventive/Corrective Maintenance procedures, and Troubleshooting Guides. Create and release Lessons Learned, Best Known Methods (BKMs), Customer Engineering Notices (CENs), and Internal Service Bulletins (ISBs). Contribute to FMECA and ensure legacy corrective actions are integrated into new designs. Resolution owner for lab NCs, field issues, and effective closure through documentation and change order requirements Occasional travel is required to support on-site activities at customer's facility Supplier & BU Collaboration Partner with Supplier Manufacturing and Business Units to develop OMS procedures for Field and Escalation teams.(Start-up, PM, CM manuals and lessons learned), sharing with system engineering team. Work with Documentation teams to publish high-quality procedures; collaborate with Engineering to resolve issues discovered in lab or field. Quality, Reliability & Escalations Partner with Quality & Reliability (Q&R) on top field issues; participate in or own CAP…