Floor Manager - Doubletree By Hilton Singapore Robertson Quay (Pre-Opening)

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Floor Manager, you'll play a key leadership role in ensuring the highest standards of cleanliness, presentation, and guest satisfaction across all guest floors. You'll support the Assistant Executive Housekeeper in managing the day-to-day operations of the Housekeeping department, supervising Floor Supervisors and Room Attendants to ensure guestrooms, corridors, and public areas meet Hilton's quality standards. You'll conduct room inspections, monitor productivity and service quality, coordinate with other departments to resolve guest requests promptly, and ensure compliance with health, safety, and brand standards. In the absence of the Assistant Executive Housekeeper, you'll assume responsibility for the guest floor operations, providing leadership and guidance to the team while maintaining exceptional service and operational excellence. Job Description & Requirements As the Floor Manager, you will be responsible for performing the following tasks to the highest standards: Work closely with the Front Desk team to ensure correct room status at all times. Maintain good communication with other departments. Ensure the work at guest floor areas are according to the department’s procedures and that guest floor areas are clean and well maintained. Deliver high quality service to guests. Personally inspect VIP rooms. Offer personalized service and assistance for regular and long stay guests. Ensure guests’ needs and reasonable requests are met. Seek opportunities to improve guest service consistently from guests’ comments. Take appropriate action to resolve guests’ complaints promptly. Ensure proper handling of lost and found items. Responsible for key controls of guest floors and the master key control. Supervise and control all guest floor operations, supporting and supervising the supervisors or captains in their work, and providing assistance if required. Handle and record guest supplies including guest on loan items and conduct monthly inventories and related reports. Manage the minibars in guestrooms, ensuring food and beverages are safe for consumption and keep revenue optimized. Record and supervise the daily attendance of team members and outsourced staff. Submit monthly room cleaning credit reports for guest floor team members and outsourced staff. Train, motivate and evaluate team members. Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures. Perform duties assigned by the Management team deemed necessary. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. In addition, this role requires the following minimum qualifications: Minimum of 3 years in supervisory positions in the Housekeeping department. Good written and verbal skills. Possess strong training, leadership and people management skills. Guest oriented and able to confidently build and exceed service standards. Strong interpersonal skills and possess an attention to details. Possess quality improvement skills. Good knowledge of all housekeeping areas, i.e. guest floor areas. Actively listen to others and build on good ideas. Effectively understand and utilize resources. Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a co…