Account Manager

Account Manager (Business Development & Channel Management) As a Account Manager, you will oversee sales channel management for the Ask & Embla group of brands, and will play a big part in designing the processes that will be necessary to ensure long-term multi-channel success. This is a high-impact, high autonomy role requiring a mix of operational excellence, strategic project management, and relationship building. What You'll Do: Business Development and Market Entry Scout and secure new high-potential sales channels, including online marketplaces, boutique consignees, and corporate partners. Own the entire sales cycle, from initial outreach and pitching to contract negotiation and the first successful product shipment. Determine which products fit which channels, ensuring our brands are positioned correctly as we enter new spaces. Partnership and Channel Development Design a scalable playbook for how we handle B2B partners and new channel partnerships. As you identify recurring administrative pain points, document and refine internal workflows to move from manual handling to scalable, automated processes. Work closely with the Planning & Merchandising team to establish clear processes for our management, ensuring we have dedicated stock for new growth without disrupting existing inventory. Partner with the Marketing team to establish a baseline promotional calendar and "Trade Marketing" assets to help our new partners sell our products effectively. Account Strategy and Management Directly manage all day-to-end administrative needs, including contract filing, PO processing, and billing reconciliations, while serving as the lead troubleshooter for any logistical or platform-technical glitches. Once a channel is live, manage the relationship to ensure it grows, using data to argue for better placement and higher inventory allocation. Work with the Creatives Team for channel-specific visual assets, ensuring all content meets both stakeholder and brand guidelines. Performance Monitoring & Reporting Review daily/weekly/monthly performance reports. Track key KPIs, such as traffic, conversion rate, AOV, GMV, customer acquisition cost, and content engagement Identify performance gaps and challenge partners with data-driven questions. Provide weekly executive summary updates to internal leadership. Customer Experience & Brand Protection Oversee customer service quality standards. Monitor customer reviews and feedback. Ensure correct brand messaging, tone, and positioning Flag reputational risks and propose mitigation plans. Who You Are: Bachelor’s degree in Business, Marketing, Supply Chain, or a related field. 3–5 years in Business Development, Account Management or any related field. With strong negotiation and communication skills. Advanced proficiency in Excel/Google Sheets; ability to analyze sales and marketing data to drive key business decisions. Exceptional interpersonal skills with a track record of successfully negotiating commercial terms with external partners and platform category managers. Strong project management skills with the ability to manage multiple stakeholders across creatives, marketing, merchandising, operations, finance, etc. An entrepreneurial "builder" who is comfortable with handling heavy administrative lifting while designing long-term systems.