Technical Support Manager

We are looking for a Technical Support Manager to join our Compressor Technique Service team in Singapore. At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere. We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas. The Role Responsible for the management of technical matters :- · provide technical support · technical team’s skill and competency development · technical training within the company, to the customers and distributors · warranty administration. Job Description Technical Support · Provide overall technical support and guidance with assistance from Team Leads to Technical team, Equipment Sales& CT Service sales personnel · Assess service quality level performed by technicians · Overall management of equipment commissioning procedure and related activities · Overall management of Engineering Change (ECB) procedure and implementation. · Maintain and upkeep an efficient library on products, technical information, spare parts manual, ECB updates and other related technical documents. Ensure smooth information flow to all concerned. · Improve resellers technical personnel on service capability and professionalism · Responsible for the establishment and implementation of all quality procedures related to technical support. · Maintain relevant records and report on regular intervals any technical problems with high incidence rates. · Carry out periodic technical assessment of sub-contractors / suppliers for outsourced technical support. · Co-ordinate with person(s) responsible to reinforce strength and improve weaknesses in the workflow chain. · Establish strong relationship with Product Companies for divisional support and technical information flow. Warranty administration :- · Responsible for warranty assessment / evaluation and approve FNS · Coordinate and assist with all warranty issues with the customers and Product Companies as needed. · Ensure all warranty jobs are closed out timely and with reports and claims to the factory. Technical Training :- · Determine technical training requirements of AC technicians, Distributors’ technicians and customers. Develop training programs to improve competence level of the team. · Implement procedures to ensure that training activities are performed in an organized and structured manner. · Document and maintain a Technical Library of all training materials. Knowledge · Electric-mechanical troubleshooting skill · An understanding of computers and associated systems (Lotus Notes, Excel, Word, etc), business systems, distribution channels and accounting practices. Qualification · BS Engineering (Mechanical, Electric-Mechanical discipline) or equivalent work experience.