Sales And Operations Associate

About August Society August Society is a Singapore-based premium sustainable swimwear and resortwear brand with a presence across Singapore, Malaysia, Hong Kong, and Thailand. We operate through a network of hotel boutiques, independent stockists, and our own e-commerce channel. We are a small, close-knit team building toward regional scale. The Role This role suits someone who takes pride in doing things properly, communicates proactively, and can manage multiple moving pieces without dropping the ball. You will be working within structured SOPs and systems, with clear processes to follow and escalation paths when needed. KeyResponsibilities Showroom and Stockist Management ● Manage day-to-day showroom operations including customer visits, stock presentation, and partner liaison ● Visit and maintain relationships with Singapore consignment stockists and hotel boutique partners ● Monitor stock levels across all Singapore locations, flag low stock, and coordinate restocking proactively ● Ensure all partner locations are well-stocked, correctly displayed, and inventory is accurately recorded Inventory and Logistics Coordination ● Coordinate with our Singapore warehouse (Envregy) on all inbound, outbound, and storage activities ● Plan and submit warehouse requests with minimum one week advance notice for large movements or events ● Manage stock transfers between Singapore and regional consignment locations as directed ● Maintain accurate inventory records across Shopify and internal tracking systems ● Coordinate outbound shipments to regional partners and ensure fulfilment is accurate and timely Customer Service ● Handle customer enquiries, returns, and exchanges across email andWhatsApp ● Resolve issues independently within established guidelines and escalate when appropriate ● Maintain August Society's service standards across all customer touch points Administration and Reporting ● Process invoices and manage B2B documentation for partner stores ● Maintain accurate records of orders, inventory movements, and partner activity ● Update and maintain the showroom calendar and partner schedules ● Support events, trade fairs, and brand activations including preparation, logistics, and on-site execution ● Complete handover documentation before any leave period What We AreLooking For ● 2 to 4 years of experience in operations, retail sales, or e-commerce —ideally in fashion, lifestyle, or premium consumer goods ● Comfortable with systems and technology — Shopify, ERP tools, or similar ● Strong organisational skills and the ability to anticipate what needs to happen before being asked ● Proactive communicator who flags issues early and follows up without prompting ● Meticulous attention to detail and a track record of following processes reliably ● Able to work independently while staying aligned with a remote manager ● Available to work both Saturday and Sunday , with two flexible weekdays off in lieu Working Hours This role requires weekend availability as our showroom and stockist operations run seven days a week. The working pattern is 10am to 5pm on both Saturday and Sunday, with two flexible weekdays off in lieu. Weekday off days are agreed in coordination with the team based on operational needs. What You CanExpect ● A small, passionate team building something meaningful in sustainable fashion ● Clear systems and processes with room to contribute and improve them ● Direct access to the founder and a collaborative working culture ● Opportunity to grow as the business scales regionally