Technical Support Engineer

The role involves onsite implementation, troubleshooting technical issues, maintaining software applications and infrastructure, and collaborating with Support and R&D teams to provide timely customer solutions. Responsibilities include taking ownership of customer technical inquiries, performing deep-dive analysis during onsite visits, and writing maintenance documentation. Candidates must possess excellent communication skills, a willingness to learn new technology, and a background in basic infrastructure fields such as OS, AD, SQL, IIS, certificates, Microsoft SharePoint, and Dynamics, with SharePoint being preferred. Strong analytical and troubleshooting skills, high energy, motivation, and the ability to work under pressure are also required.