Officer, Operations/ Facilities (Transitional Shelter @ Jalan Tenteram)

· Handle day-to-day general queries from shelter residents · Assist in the admission of new shelter residents and discharge of graduating families. · Attend to general enquiries on shelter (Internal/External parties) · Provide administrative and operational support in overall shelter operations · Collect statistics for monitoring and evaluation of activities and programmes of the shelter · Administrative & Operational Support · Perform and assist in data entry for clients and operational records · Collect and maintain records of billings and payments from clients for shelter fees and utilities. · Maintain records of shelter inventory, financial assistance and other key documents of shelter residents, including inventory of in-kind donations · Support the maintaining of health, safety and security of the shelter environment · Access shelter units for maintenance checks, perform minor maintenance repairs and/or contact repair persons for necessary maintenance · Enforce shelter rules and conduct shelter inspection for compliance with shelter rules through routine monthly checks · Manage general disputes that may occur between co-living shelter residents · Respond to incidents within shelter units, such as de-escalating crisis situations and notify Operations Head / Centre Manager for next actionable steps. Programmes · To support in TS wide programmes Other Responsibilities · Provide administrative and logistics support for meetings and events · To update records on staff movement, staff development / training records · To perform any other duties as assigned by Supervisor. The above activities are no means exhaustive and are subjected to amendment whenever is needed.