Customer Service Officer (Call Center)

Job Description: Handle inbound and outbound customer calls in a professional manner. Provide assistance on credit card enquiries, disputes, payments, and other banking services. Perform customer verification and update records in banking systems. Resolve customer issues or escalate cases in accordance with established procedures. Ensure compliance with internal policies, regulatory requirements, and PDPA guidelines. Support 24/7 rotating shift operations, including nights, weekends, and public holidays. Achieve service quality, productivity, and customer satisfaction targets. Job Requirements: Prior experience in call centre, customer service, or banking is preferred. Good communication and interpersonal skills. Strong customer service mindset and problem-solving abilities. Comfortable working with multiple systems and computer applications. Willing and able to work on a 24/7 rotating shift schedule. Knowledge of credit card or banking products will be an advantage. Ability to work in a fast-paced and service-driven environment. Strong teamwork, adaptability, and positive working attitude. High level of accuracy and attention to detail. Able to remain calm and professional when handling challenging situations. Strong sense of responsibility and integrity in handling confidential information. Commitment to meet performance and service standards.