Cleaning Operation Manager

Key Responsibilities Oversee, coordinate, and manage day-to-day cleaning activities across multiple locations. Ensure each site is adequately staffed and schedules are properly arranged. Carry out routine site audits and quality checks to maintain service standards. Address operational challenges quickly, including urgent or after-hours issues. Lead, guide, and mentor supervisors and cleaning personnel to ensure strong performance. Monitor attendance, discipline, and compliance with company policies. Provide hands-on coaching and track staff performance consistently. Assist in hiring and assigning new cleaners to various sites. Serve as the primary contact for clients on all operational matters. Respond to client feedback or complaints promptly and professionally. Develop and maintain positive relationships to support client satisfaction and retention. Conduct regular site check-ins and update management on client-related matters. Requirements: A Diploma or equivalent educational background is preferred. At least 3 years of relevant experience in cleaning, housekeeping, or operational roles. Strong leadership abilities with good communication and problem-solving skills. Capable of working independently while managing multiple responsibilities in a fast-paced environment. Competent in using Microsoft Office applications such as Excel, Word, and Outlook.