Policy Assistant Manager (12-Month Contract | Sgd 4000 - Sgd 4500) – Jo 28885

Key Highlights: Office Hours: Monday-Friday Nearest MRT: Novena Station Be a part of a public service role supporting case processing, enquiries, stakeholder coordination, and administrative documentation to ensure accurate and timely service delivery. Key Responsibilities: • Handle and process incoming enquiries and case-related requests in accordance with established guidelines • Review and assess applications or appeals, ensuring completeness and accuracy of supporting information • Coordinate with relevant stakeholders to obtain required information and facilitate case resolution • Support the management of complex cases involving multiple parties and follow-up actions • Assist in data entry, documentation, and maintenance of case records in internal systems • Contribute to service improvement initiatives, including identifying process gaps and suggesting enhancements • Perform general administrative and operational support duties as required Key Requirements: • Experience in customer service, case management, or administrative support roles • Strong communication skills, both written and verbal • Ability to manage multiple tasks and work with various stakeholders • Good attention to detail and accuracy in documentation and data handling • Able to work independently and manage priorities effectively • Adaptable, resourceful, and willing to handle varied operational tasks • Basic proficiency in Microsoft Office applications (Word, Excel, Outlook) Only shortlisted candidates are notified. Thank you. By submitting your resume or personal data, you consent to BGC Group Pte Ltd collecting, using, and disclosing your personal data to our clients and partners for the purpose of evaluating your suitability for job opportunities and related recruitment services. You acknowledge that you have read, understood, and agree to our Privacy Policy for Job Applicants, available at https://bgc-group.com/notice-for-job-applicants. BGC Group Pte Ltd (Outsourcing Department) EA 0…