F&B Attendant (Night Shift)

The F&B Attendant (Night Shift) supports overnight food and beverage operations by coordinating guest requests, in-room dining services, coffee operations, and operational communications across departments and outlets. The role serves as a key overnight point of contact, ensuring smooth service delivery, effective coordination, and exceptional guest experiences during overnight hours. Reports to F&B Manager Key Responsibilities Guest Services & In-Room Dining Manage overnight guest requests and enquiries in a professional and timely manner. Coordinate and deliver in-room dining orders efficiently. Ensure food quality, presentation, and service standards are consistently maintained. Build positive guest relationships to enhance guest satisfaction and loyalty. Prepare welcome drink components and mise en place for the following day's operations. Food & Beverage Operations Reheat, assemble, and present food and beverage items using approved equipment and procedures. Support beverage preparation and service in accordance with established standards. Operate, replenish, clean, and perform basic troubleshooting of the Bruno coffee robot and related coffee equipment. Monitor stock levels and ensure adequate supplies for overnight operations. Maintain cleanliness, food safety, and hygiene standards in all service and preparation areas. Assist in identifying opportunities to improve operational efficiency and guest experience. Operations & Coordination Serve as the primary overnight point of contact for operational matters. Liaise with internal departments and outlets to coordinate guest requests, in-room dining orders, and operational requirements. Facilitate effective communication between overnight operations and relevant stakeholders to ensure seamless service delivery. Assist with overnight operational coordination and follow-up actions. Escalate operational issues and guest concerns to the appropriate parties when required. Administrative Support Complete overnight reports, documentation, and shift handovers accurately. Monitor reservations, guest communications, and operational follow-up items. Maintain inventory records and stock reporting. Support management with administrative and operational tasks as required. Event Support Assist with event setup, logistics, and operational support for overnight and early-morning functions. Coordinate guest requirements and communicate effectively with relevant departments. Support the smooth execution of events and special guest requests. Revenue & Business Support Promote and upsell food, beverage, and guest experience offerings where appropriate. Support revenue growth through service excellence and operational efficiency. Identify opportunities for process improvements and cost optimisation. Ensure smooth overnight operations with minimal supervision. Requirements Experience in hospitality, food and beverage service, hotel operations, or a related field. Strong organisational, multitasking, and problem-solving skills. Ability to work independently and make sound decisions during overnight shifts. Excellent communication and guest service skills. Comfortable coordinating with multiple departments and outlets. Basic barista knowledge or experience operating coffee equipment is advantageous. Administrative or event support experience is an advantage. Required Certifications WSQ Food Safety Course Level 1 (Basic Food Hygiene Certification). Food Handler Certification as required by the Singapore Food Agency (SFA). Workplace Safety & Health awareness compliance. Preferred Qualifications Additional WSQ hospitality or customer service certifications. First Aid certification is an advantage. Experience with POS systems, reservation platforms, and hotel management systems. Familiarity with automated coffee systems and beverage preparation equipment. Preferred Qualities Self-motivated and proactive. Reliable and adaptable. Detail-oriented with strong follow-through. Strong communication and coordination skills. Service-focused with a passion for hospitality. Able to remain calm and professional under pressure. Shift Details Permanent Night Shift / Overnight Shift.