IT Operations Support (Semi-Ft/ Permanent Pt)

About the Role We are looking for a proactive and hands-on IT Executive to support the daily IT operations across our office and outlet locations. This role is ideal for someone who enjoys problem-solving, coordinating with different teams, and ensuring smooth technology operations in a fast-paced F&B environment. You will be involved in IT asset management, POS support, vendor coordination, software subscriptions, and outlet operational support. Key Responsibilities IT Asset & Inventory Management Maintain accurate records of company IT assets, including laptops, POS devices, tablets, printers, routers, and mobile devices Track asset allocation, maintenance, repairs, onboarding, and offboarding Conduct periodic asset audits across office and outlet locations User Account & Email Administration Create and manage company email accounts for new joiners and leavers Manage user access for Google Workspace / Microsoft 365 and other systems Ensure proper access control and security compliance Outlet IT Operations Support Provide first-level support for outlet IT issues, including POS systems, receipt printers, payment terminals, tablets, scanners, and internet connectivity Coordinate with outlet teams and external vendors to troubleshoot and resolve operational issues promptly Support setup and installation of IT equipment for new outlets or operational changes Assist in maintaining smooth day-to-day outlet system operations Software, Subscription & User Access Management Monitor software licenses, subscriptions, and renewal schedules Support account creation, user access, and basic system administration Assist in managing Microsoft 365, Google Workspace, POS back-office systems, or other operational platforms Vendor & Procurement Coordination Liaise with IT vendors, POS providers, internet service providers, and equipment suppliers Coordinate quotations, purchases, repairs, warranty claims, and service follow-ups Track vendor contracts and renewal timelines Documentation & Reporting Maintain proper IT documentation, SOPs, asset records, and support logs Prepare inventory and operational reports when required Support IT-related administrative and coordination tasks Requirements Diploma or Degree in Information Technology, Computer Science, or related field Fresh graduates and entry-level candidates are welcome to apply Basic understanding of IT hardware, networking, and troubleshooting Familiarity with POS systems, printers, routers, or retail/F&B systems is an advantage Strong coordination and communication skills Able to work independently and respond efficiently in a fast-paced environment Willing to travel between outlets when required We’re looking for someone who: Is proactive and hands-on Enjoys solving operational issues Has good coordination and communication skills Can stay organized while managing multiple tasks Is willing to learn and grow within a dynamic F&B environment