Donor Relations Officer

About the role We are looking for a Donor Relations Officer to provide excellent front-line customer service and administrative support in donor relations. This role involves attending to walk-in visitors and donor inquiries, managing donation processes, and handling cashiering duties. The ideal candidate should be bilingual, detail-oriented, and comfortable working in a temple environment. If you have strong communication skills and enjoy interacting with people, we welcome you to join our team! What you'll be doing Customer Service & Donor Support Provide front-desk assistance to walk-in visitors and donors. Manage and respond to phone and email inquiries professionally and promptly. Donation & Fund Collection Oversee donation processes, ensuring proper handling and documentation. Perform cashiering duties, handling cash, cheques, NETS, and credit card transactions. Maintain accurate donor records and generate reports as needed. Administrative & Financial Duties Perform general administrative tasks, including data entry, filing, and record-keeping. Track and manage inventory of adoption items, ensuring proper documentation. Prepare daily settlement reports for submission to the finance department. Audit cash register float, NETS cards, and other financial items in the front office. What we're looking for Minimum qualification of 'N' Level or 'O' Level and above. No prior experience required; training will be provided. Candidates with relevant experience will be considered for the Executive role. Proficient in computer skills and administrative tasks. Bilingual to communicate with donors. knowledge on Han Yu Pin Yin is an advantage. Strong interpersonal and communication skills. Willing to work on weekends, Chinese New Year, Vesak Day, and public holidays. Comfortable working in Chinatown and within a temple setting.