Outlet Manager

FOOD OUTLET MANAGER Company: Burnt Cones Pte. Ltd. Industry: Food & Beverage / Gelato Café Employment Type: Full-Time Work Location: Assigned Burnt Cones outlet in Singapore Work Schedule: 6-day work week (12 hours/day), including weekends and public holidays About Burnt Cones Burnt Cones is a homegrown Singapore gelato café specialising in handcrafted gelato, freshly made waffles, coffee and desserts. We take pride in preparing our products with quality ingredients, maintaining high operating standards and providing warm, efficient service to every customer. We are looking for a responsible and hands-on Food Outlet Manager to lead the daily operations of one of our outlets. Job Responsibilities Outlet Operations Take full responsibility for the day-to-day operations and performance of the assigned outlet. Ensure the outlet opens and closes punctually according to operating hours. Maintain smooth, efficient and organised service throughout each shift. Ensure all equipment, POS systems, display freezers and operating tools are functioning properly. Monitor product availability and ensure sufficient stock is prepared before peak periods. Coordinate with the central kitchen, operations team and delivery team regarding stock replenishment and operational requirements. Ensure all opening, closing, cleaning and handover checklists are properly completed. Immediately report equipment breakdowns, outlet defects, safety issues and operational incidents to management. Team Leadership and Manpower Lead, supervise and motivate full-time and part-time employees. Prepare staff schedules and ensure sufficient manpower coverage. Allocate daily duties and communicate clear expectations to the team. Conduct shift briefings and ensure staff understand daily targets, promotions and operational priorities. Train employees in customer service, product knowledge, food preparation, hygiene, cash handling and outlet procedures. Monitor staff punctuality, attendance, grooming, conduct and job performance. Address poor performance, misconduct and operational lapses promptly and professionally. Maintain discipline while creating a respectful and productive working environment. Support the recruitment, onboarding and assessment of new employees when required. Customer Service Ensure customers receive friendly, attentive and efficient service. Handle customer complaints, service recovery and difficult situations professionally. Resolve minor customer issues independently and escalate serious matters to management. Ensure staff can confidently explain products, flavours, allergens, promotions and loyalty programmes. Monitor online and in-store feedback and identify opportunities to improve the customer experience. Sales and Outlet Performance Work towards monthly sales, profitability and operational targets. Monitor daily sales performance, average transaction value, wastage and labour productivity. Encourage appropriate upselling of gelato, waffles, beverages, takeaway products and promotional items. Implement company campaigns, seasonal products and outlet promotions accurately. Identify opportunities to improve sales, customer traffic and repeat visits. Submit accurate daily, weekly and monthly performance updates when required. Take ownership of the outlet’s results rather than waiting for instructions for every operational issue. Food Quality and Product Standards Ensure all products are prepared, portioned and served according to Burnt Cones’ standards. Maintain proper gelato display, temperature, presentation and flavour labelling. Ensure waffles, beverages and other menu items are prepared consistently. Conduct regular product quality checks throughout the day. Prevent the sale of products that do not meet company standards. Monitor stock rotation, expiry dates, storage conditions and portion control. Minimise unnecessary wastage, overproduction and product loss. Hygiene, Food Safety and Workplace Safety Maintain excellent standards of cleanliness and hygiene throughout the outlet. Ensure compliance with Singapore Food Agency requirements and company food safety procedures. Ensure staff observe proper handwashing, food handling and personal hygiene practices. Maintain accurate temperature logs, cleaning records and other required documentation. Ensure chemicals, cleaning products and food items are stored appropriately. Keep customer areas, preparation areas, toilets, storage spaces and equipment clean and safe. Ensure all employees fol…