About this role
Manage the after-sales team to ensure service standards and KPIs are met while optimizing operational processes for productivity. Lead the team in resolving high-level customer grievances and implementing strategies to increase customer loyalty and retention.
Requires a Diploma or Bachelor's degree in Engineering or Business with at least 5 years of customer service experience in the automotive aftermarket or SaaS industry. Must possess strong leadership, communication, and problem-solving skills with proficiency in English.
What they're looking for
After-sales ManagementKPI ManagementOperational Process DesignCustomer SatisfactionCustomer RetentionLeadershipProblem SolvingCommunication Skills
Frequently asked questions
What does a Operations Manager at Cartrack do?
Manage the after-sales team to ensure service standards and KPIs are met while optimizing operational processes for productivity. Lead the team in resolving high-level customer grievances and implementing strategies to increase customer loyalty and retention. Requires a Diploma or Bachelor's degree …
What skills does this Operations Manager role need?
Key skills for this role include After-sales Management, KPI Management, Operational Process Design, Customer Satisfaction, Customer Retention, Leadership.
How much does a Operations Manager at Cartrack pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Operations Manager role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Operations Manager role?
You can apply directly on Cartrack's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.