About this role
The Product Support Manager will lead a world-class Technical Support team for all Cato offerings, focusing on managing engineers, developing support services, and overseeing daily operations for deployment, integration, and product support. This role involves driving case management success, collaborating with various internal teams on customer concerns, and implementing continuous improvement for support processes and performance.
Candidates must possess a Bachelor's or postgraduate qualification in Computer Science or IT Management, or equivalent experience, along with a minimum of 8 years in technical support, including over 3 years in a management role. Required experience includes technical networking/security expertise and a proven history of delivering world-class support for SaaS platforms or enterprise products to large organizations.
What they're looking for
Team ManagementHiringProduct SupportTechnical SupportSaaS PlatformNetworkingSecurityCustomer Experience
Frequently asked questions
What does a Product Support Manager at Cato Networks do?
The Product Support Manager will lead a world-class Technical Support team for all Cato offerings, focusing on managing engineers, developing support services, and overseeing daily operations for deployment, integration, and product support. This role involves driving case management success, collab…
What skills does this Product Support Manager role need?
Key skills for this role include Team Management, Hiring, Product Support, Technical Support, SaaS Platform, Networking.
How much does a Product Support Manager at Cato Networks pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Product Support Manager role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Product Support Manager role?
You can apply directly on Cato Networks's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.