Duty Ops Manager

Roles and Responsibilities - Supervise and coordinate all facility operations during assigned shifts, ensuring smooth and effective service delivery. - Act as the main liaison between facility management, contractors, and building users for operational matters. - Monitor and manage the performance of on-site teams (technicians, cleaners, security, etc.), ensuring adherence to SOPs and safety standards. - Respond promptly to incidents, emergencies, and service requests, ensuring timely resolution and escalation when necessary. - Conduct routine inspections of the facility to identify maintenance needs, safety hazards, and compliance with regulations. - Maintain accurate records of incidents, maintenance activities, and shift handovers. - Support the implementation of operational policies, procedures, and improvement initiatives. - Ensure compliance with all legal, regulatory, and contractual requirements. - Prepare and submit shift reports, including recommendations for process improvements. - Foster a positive and productive work environment, providing guidance and support to team members. Minimum Qualifications & Experience - Diploma or Degree in Facilities Management, Engineering, Building Services, or a related discipline. - At least 5 years of relevant experience in facility or operations management, with prior supervisory or managerial responsibilities. - Strong knowledge of building systems, maintenance processes, and workplace safety. - Excellent communication, leadership, and problem-solving skills. - Ability perform rotating shift, including weekends and public holidays, as required.