Cluster Lead

Cluster Lead The Job The Cluster Lead supports the delivery and coordination of community care programmes within an assigned cluster. This role is responsible for beneficiary support, programme coordination, volunteer engagement, and maintaining accurate records to ensure smooth service delivery. Responsibilities Oversee the day-to-day operations of programmes within the assigned cluster. Serve as the main point of contact for beneficiaries and provide support where needed. Conduct beneficiary intake and ensure accurate data entry and record management. Support the planning and coordination of outreach activities and events. Coordinate distributions such as meals, grocery packs, or other support items. Work with volunteers to support befriending programmes and visits. Maintain proper documentation and ensure records are up to date for reporting. Participate in hotline duty rotation and respond to enquiries when required. Liaise with internal teams or external partners to ensure beneficiaries receive appropriate support. Requirement Minimum Diploma in Social Work or related disciplines At least 2 years of relevant experience Experience in community engagement or eldercare services is preferred. Strong interpersonal and communication skills. Detail-oriented with good organizational and data management abilities. Able to work independently and collaboratively in a dynamic team. Willingness to work occasional evenings or weekends for events or urgent support. Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.