Business Support Executive

Our growing company is in need of an experienced Business Support Executive to perform order processing and fulfilment tasks to improve customer relationships and experiences. Responsibilities includes responding to customers’ requests and queries promptly. The job environment is customer centric and service oriented. The individual should be a communicative, attentive and patient team player who can address customers’ issues effectively and achieve customer satisfaction Job Descriptions:  Provide quotations for ad-hoc enquiries  Provide excellent customer service and minimize customer complaints  Monitor the level of collaterals i.e., in-house catalogues, brochures & sample boards  Assist Head of Sales on costing  Timely log in of Blanket Sales Order into the NAV system and execute order processing and order fulfilment task  Coordinating on time deliveries between sales, purchasing, warehouse & site personnel  Check and ensure sufficient inventory for project delivery  Liaising with Credit Controller to release goods for delivery upon special approval granted  Support Sales Team on their Key account enquiries, activities, order processing, deliveries and returns of customers’ orders  Assist Head of Sales on Export enquiries  Communication with external customers for cash sales and payments  Provide feedback and suggestions on how to improve processes  Any other ad-hoc admin duties as assigned