Regional Soft Services Manager

Job Description Lead the team to manage contractors to improve soft service standards. Supporting Head of Department to manage the service budget. Deliver cost savings through productivity improvements and rationalisation of procedures and processes. Ensure the day-to-day soft service meets the specification. Provide technical expertise to reduce costs in chemicals and associated soft service materials. Provide expertise in job costings to ensure maximum efficiencies are achieved. Provide regular reporting on productivity benchmarking. Provide training assistance where required to ensure best practise soft service methods are performed. Reviewing work schedules when necessary. Monitoring of all soft service activities. Ensuring all staff are aware of the Health and Safety policies and procedures. Understanding contractual requirement and scope of work. Establishing standard checks and balances like work schedules, material and equipment list, training records etc. Oversee and manage the soft service activities across client business in accordance to acceptable standards. Checking on soft service Contractor KPI: ensuring established standards are maintained. Checking site on Pest issues and sending out relevant reports like pest proofing and preventive action report. Checking on Pest proofing work done by contractors to ensure it meet the requirements of keeping pests out of the premises. Job Specifications Possess a valid class 3 driving license. At least 5 years of relevant working experience preferably with retail or shopping centre background Proven multi-site and multi contractor soft service management experience Experience in soft service-related industry practises, e.g. technical skills in multi floor type of soft service practises. Excellent interpersonal and communication skills, both verbal and written, in both English and Chinese. Budgeting, costing and job scoping experience. IT literate and proficient in Microsoft office