Customer Service Officer (Bowling Centre)

BOWLING EXECUTIVE Location: Tessensohn Clubhouse (near Farrer Park MRT) As a Bowling Executive, you will report to our Senior Bowling Manager . What you’ll be doing: Operations & Facilities: Oversee daily centre operations, including lane assignments and ensuring facilities (house balls/shoes) are organized and sanitized. Financial Management: Manage front-desk cashiering duties, including transaction processing and daily end-of-day payment reconciliation. Communication & Bookings: Manage and respond to email and phone enquiries regarding lane availability, corporate bookings, and general information. Service Excellence: Deliver high-quality service and manage the full cycle of lane reservations for Club Members, guests, and the general public. Regulatory Compliance: Enforce adherence to official game rules and safety regulations during all bowling leagues and competitive events. Data Administration: Manage the accuracy of bowlers’ records, including the timely update of league standings, competition results, and handicap ratings. Sales & Promotion: Actively promote bowling packages, membership programs, and special events to enhance guest engagement. Operational Mobility: Ability to travel and work at Westwood Bowl (Bukit Batok) or other designated as required by operational needs We want you, if you have/are: Min. GCE 'O' Levels. Proficiency in Microsoft Excel is required for data entry and record maintenance. Strong interpersonal skills with a friendly, sociable, and service-oriented personality. A positive learning attitude and a proactive approach to tasks. Ability to work independently, remain resourceful, and stay self-motivated. Flexible to work on a shift-rotation basis, including weekends and public holidays. Basic computer literacy (MS Office). Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.