Junior Business Analyst

Key Responsibilities · Gather, analyze, and document business and functional requirements. · Facilitate workshops and align stakeholders on scope and priorities. · Translate requirements into user stories, process flows, and solution specifications. · Support delivery execution across SIT, UAT, deployment, and change management. · Drive requirement clarity, scope control, and issue resolution. · Contribute to process improvement and reusable delivery assets. Requirements · 1–2+ years of Business Analyst experience. · Experience in ITSM / Enterprise Service Management projects. · Familiarity with Incident, Request, Change, and Problem Management processes. · Strong stakeholder management and communication skills. · Experience with Agile / SDLC delivery. Preferred · ITIL knowledge. · Experience in banking or large enterprise environments. · Exposure to SaaS and integration projects. What Success Looks Like Proactive ownership, structured thinking, strong stakeholder engagement, and consistent delivery outcomes. Who We Are Cloudwise accelerates digital transformation in healthcare, education and financial services. We design and deliver intuitive, high-impact ITSM and observability solutions that evolve with our clients’ needs. Guided by integrity, customer focus and community contribution, we foster an inclusive workplace where every idea is valued. Cloudwise Pte Ltd is an equal-opportunity employer; all qualified applicants are considered without regard to age, race, religion, gender, gender identity, disability or any other protected characteristic.