Credit Recovery Officer (Debt-Insourcing To Banking Client)

Job Description Conduct debt collection from debtors via phone calls. Negotiating with debtors to provide best payment option to clear outstanding amount. Initiate necessarily follow up action for collection, in accordance with defined processes. Perform administrative duties, including payment monitoring and file management. Maintaining a high level of customer service while ensuring all collection actions comply with company policies and procedures. Handle complaints and understand customer concerns in order to provide appropriate solutions. Carry out any other ad-hoc duties as assigned. Required Knowledge & Experience Possess strong written, communication and negotiation skills. Able to communicate in English. Other local language will be a plus. Able to make good judgement in reviewing assigned accounts. Computer literate and able to adapt to company software and applications. Work independently and as a team player. Customer centric. *Important Note: As per Debt Collection Act 2022 commencement effective December 2023, individual involved in debt collection must be approved by Singapore Police Force (SPF). Foreigners are required to provide a copy of Good Conduct Certificate. Benefits Annual Leaves (capped to 18-days to 20-days) Compassionate Leaves (capped to 3-days) Marriage Leave (3-days) Birthday Leave (1-day) Examination Leave (2-days) Off-In-Lieu to credit if Public Holiday falls on a Saturday. Covered with Insurance (Group Hospitalization & Surgery, Group Term Life, Group Personal Accident & Foreign Worker Medic for foreigners only) Covered with panel clinic with MHC (GP in SG and Johor, Teleconsultation in SG only, TCM and Dental in SG only) Staff referral program fee of $500.00 for every successful referral (subjected to company's terms and conditions). Salary increments after successful confirmation based on individual's performance. 1-hour early release on a first and second Friday (max of 2-hours), if achieve the monthly target. Performance bonus. Monthly Commission: On top of basic salary, commission is applicable only to staff who achieve their targets. The commission rate is based on a tiered structure. Non-Monetary Incentive for top performers on quarterly basis. 5-days work Monday to Thursday: 08:30am to 06:30pm Friday: 09:00am to 06:00pm Nearest MRT: Expo *Bus-feeder service provided by client.