IT Support Engineer (Roaming)

We are looking for a competent IT Support Engineer (Roaming) to provide technical support to our customers on various sites for desktops, laptops, printers, and authorized peripherals, ensuring smooth day-to-day operations across the organization while adhering to company standards and compliance requirements. Technical Support & Maintenance: Install, upgrade, and troubleshoot Windows 10/11, Microsoft Office, and other authorized desktop applications. Support and maintain printers, computer hardware, and peripheral equipment. Perform preventive maintenance and remedial repairs on desktops, laptops, and printers. Customize desktop hardware to meet user specifications and site standards. Ensure compliance with warranty requirements and return defective parts to inventory. Monitor, operate, and restore service for PCs, laptops, and terminal service clients with authorized network access. Escalate complex issues to Tier 3 support when beyond scope. Operational Tasks: Respond to and resolve hardware and application support queries escalated from the service desk. Manage email accounts and distribution lists in Exchange. Administer user accounts and password resets in Active Directory. Deploy operating system configurations using standard tools and methodologies. Track and maintain hardware and software inventory. Familiarize end-users with basic hardware and software operations. Collaborate with vendors and IT teams to resolve technical issues and support branch builds/upgrades. Follow departmental procedures for fault resolution and suggest improvements to desktop standards. Prepare and arrange equipment for shipping/receiving. Knowledge Development: Maintain a strong understanding of IT operations, applications, and business processes. Develop technical expertise in company systems and specialized areas. Stay updated on operating systems and application software to provide high-level support. Demonstrate knowledge of company guidelines, processes, and procedures. Requirements: Diploma in Information Technology, Computer Science, or related field. 2-4 years of experience in desktop support or IT helpdesk roles. Strong technical knowledge of current protocols, operating systems, and standards. Strong troubleshooting skills for hardware and software issues. Hands-on experience with Windows 10/11, Microsoft Office 365, Active Directory, Exchange, and remote control tools. Basic networking knowledge (routers, switches, firewalls, TCP/IP). Familiarity with ServiceNow or similar ticketing systems & asset management tools (e.g., HPAM). Advantageous: Market data systems (Bloomberg, Reuters) Middleware (TIBCO) Scripting (Perl, Shell) SQL and reporting tools FIX protocol and TCP/IP Soft Skills Excellent communication and customer service skills. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Why Join Us? Work in a dynamic, tech-driven environment. Opportunities for skill development and career growth. Collaborative team culture with exposure to enterprise IT systems.