Junior IT Support Engineer

About the role: We are looking for a Junior Desktop Support Engineer to provide first-level technical assistance to end-users. This entry-level position focuses on basic troubleshooting, hardware/software setup, and supporting IT operations under supervision. Key Responsibilities: Install, upgrade, support and troubleshoot of Windows 10/11, Microsoft Office, and other approved desktop applications. Perform basic hardware moves and changes Asset disposal Maintain inventory record for end-of-life assets. Manage hardware disposal tasks including physical hard drive removal from workstations. Support printers, computer hardware, and peripheral devices (basic troubleshooting and setup). Perform routine maintenance on desktops, laptops, and printers. Handle password resets and basic user account tasks in Active Directory. Respond to support tickets and escalate complex issues to senior engineers or Tier 2/3 teams. Help with inventory management and stock-taking of IT assets. Set up workstations for new employees and familiarize users with basic hardware/software operations. Follow IT policies and procedures for security and compliance. Operational Support: Log and track issues using the ticketing system (e.g., ServiceNow). Assist with email account setup and distribution lists under guidance. Support hardware/software deployment using standard tools and processes. Works with other IT team members regarding new branch builds and upgrades. Maintain accurate records of hardware and software inventory. Requirements: Diploma or equivalent in IT or related field. Basic knowledge of Windows OS and Microsoft Office 365. Familiarity with common IT hardware (PCs, printers, peripherals). Strong willingness to learn and follow instructions. Good communication and problem-solving skills. Prior internship or exposure to IT support is a plus. Why join us? On-the-job training and mentorship. Exposure to enterprise IT systems and processes. Career growth opportunities within the IT team.