Duty Manager

Job Summary Lead and coordinate Front Office operations to optimize room revenue and guest satisfaction. Manage team training and compliance with hotel policies and safety regulations to ensure service excellence and operational efficiency. Responsibilities Optimize daily room inventory status to maximize revenue while maintaining high guest satisfaction Collaborate with Finance to monitor and reduce account receivables levels Analyze Front Office operational and human resource performance; report variances and initiative impacts to the Front Office Manager Develop and deliver training programs to improve team productivity and guest service quality Anticipate and promptly address guest needs through direct service or effective team communication Resolve guest complaints immediately to uphold satisfaction and service standards Coordinate Front Office sections including Reception, Concierge, Bellman, Doorman and Operator to ensure consistent service excellence and procedural compliance Participate in initiatives to enhance service concepts and operational processes Operate the Front Office department in compliance with hotel policies, ethical codes and local laws Ensure team adherence to Workplace Health & Safety and Occupational Health & Safety legislation and hotel policies, promoting duty of care awareness Preferred competencies and qualifications Minimum 2-3 years of experience in front office or guest services roles within hotels or similar hospitality environments Prior supervisory or management experience in a hotel setting is highly preferred Experience handling guest complaints, reservations and financial transactions Strong customer service skills focused on guest satisfaction Ability to manage multiple priorities and perform effectively in a fast-paced environment Proficiency with property management systems (PMS), reservation systems and Microsoft Office Suite Clear and confident communication skills to ensure smooth coordination and problem resolution …