Tuition Center Admin & Enrolment Executive

Job Description: Handle enquiries from parents and students via WhatsApp, phone calls, social media, and walk-ins. Assist with student registration, trial class arrangements, class scheduling, and timetable updates. Follow up with potential parents and students to promote courses, trial lessons, and enrolment. Support student recruitment and help convert enquiries into enrolled students. Explain course details, fees, schedules, and class arrangements to parents professionally. Coordinate with teachers on class schedules, attendance, learning materials, and student updates. Maintain student records, attendance records, payment records, enquiry records, and class lists. Follow up on payments, renewals, make-up lessons, and class changes. Support daily centre operations, including front-desk duties and classroom preparation. Assist in holiday programmes, promotional activities, trial classes, open houses, and centre events. Perform other administrative and operational duties assigned by management. Requirements: Good communication skills in English and Chinese. Responsible, proactive, patient, detail-oriented, and well-organized. Comfortable communicating with parents, students, and teachers. Able to follow up with enquiries and support student enrolment. Basic computer skills, including Microsoft Office, Google Sheets, WhatsApp, and simple data entry. Good customer service attitude and professional communication skills. Sales, customer service, admin, education, or tuition centre experience will be an advantage. Able to work on weekends and weekday evenings when required. Positive working attitude, punctual, reliable, and willing to learn.