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Associate/ SA, Change Management Executive, Customer Centre, CBGO, Group COO

DBS Bank

SingaporeFull-timeOn-site

Posted 22 May 2026

About this role

Develop and implement customer obsession strategies to enhance user experience and drive continuous improvement across the Customer Centre. Facilitate change management activities and leverage Gen AI to ensure successful adoption of new processes and innovative solutions. Requires a minimum of 5 years of relevant experience in strategic problem solving and project management. Candidates must possess a deep understanding of human-centered design and the ability to facilitate workshops using frameworks like customer journey mapping.

What they're looking for

Change managementCustomer experienceStrategic problem solvingProject managementHuman-centered designDesign thinkingCustomer journey mappingProcess improvement

Frequently asked questions

What does a Associate/ SA, Change Management Executive, Customer Centre, CBGO, Group COO at DBS Bank do?

Develop and implement customer obsession strategies to enhance user experience and drive continuous improvement across the Customer Centre. Facilitate change management activities and leverage Gen AI to ensure successful adoption of new processes and innovative solutions. Requires a minimum of 5 yea…

What skills does this Associate/ SA, Change Management Executive, Customer Centre, CBGO, Group COO role need?

Key skills for this role include Change management, Customer experience, Strategic problem solving, Project management, Human-centered design, Design thinking.

How much does a Associate/ SA, Change Management Executive, Customer Centre, CBGO, Group COO at DBS Bank pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Associate/ SA, Change Management Executive, Customer Centre, CBGO, Group COO role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Associate/ SA, Change Management Executive, Customer Centre, CBGO, Group COO role?

You can apply directly on DBS Bank's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.