Customer Front Desk Officer At De Beaute Beauty & Wellness Spa

Beauty and Wellness Spa Front Desk Customer Service Officer About Us De Beaute is a premier Beauty and Wellness Spa dedicated to providing exceptional wellness and beauty services tour valued clients. We take pride in creating a relaxing and welcoming environment for all our visitors. Job Description We are seeking a friendly Front Desk Customer Service Officer to welcome clients, manage appointments and inquiries, and ensure an exceptional guest experience. Key Responsibilities: - Greet and welcome clients with a warm and professional demeanor - Manage appointment bookings and scheduling using our system - Handle phone calls, emails, and walk-in inquiries promptly and courteously - Provide information about our services, promotions, and packages - Maintain the cleanliness and organization of the reception area - Process payments and manage billing accurately - Coordinate with therapists and spa staff to ensure timely service delivery - Handle customer feedback and resolve any issues efficiently Requirements: - Minimum SPM/O-Level or equivalent; diploma in hospitality or related field is a plus - At least one year of customer service experience, preferably in the beauty, spa, or hospitality industry - Excellent communication and interpersonal skills - Proficient in using computer systems and appointment software - Friendly, approachable, and professional attitude - Ability to multitask and work in a fast-paced environment Working Hours: - Monday to Friday: 10:30 AM to 8:00 PM - Saturday: 10:00 AM to 6:00 PM - Sunday and Public Holidays: Off Interested applicants, please SMS or WhatsApp to 8133 3030. Only shortlisted candidates will be contacted for an interview.