About this role
The Product Manager will streamline the end-to-end service ticketing lifecycle and develop real-time monitoring tools to optimize agent productivity. This involves shaping the product roadmap and collaborating with engineering teams to build scalable solutions for contact centers.
Candidates need 5 or more years of experience in cross-functional environments with a strong background in data-driven decision-making and agile leadership. Prior experience in customer service or contact center technology is considered a plus.
What they're looking for
Product RoadmapStakeholder ManagementData AnalyticsAgile MethodologyUser StoriesProduct LeadershipCross-functional CollaborationService Ticketing Lifecycle
Frequently asked questions
What does a Product Manager at Delivery Hero do?
The Product Manager will streamline the end-to-end service ticketing lifecycle and develop real-time monitoring tools to optimize agent productivity. This involves shaping the product roadmap and collaborating with engineering teams to build scalable solutions for contact centers. Candidates need 5 …
What skills does this Product Manager role need?
Key skills for this role include Product Roadmap, Stakeholder Management, Data Analytics, Agile Methodology, User Stories, Product Leadership.
How much does a Product Manager at Delivery Hero pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Product Manager role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Product Manager role?
You can apply directly on Delivery Hero's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.