Customer Service Officer

Roles & Responsibilities Responsibilities Resolve customer service issues and escalate them to the appropriate department or manager to ensure timely solutions Handle incoming and outgoing correspondence, including emails, phone calls, and mail, to maintain effective communication Monitor import and export shipments and prepare job orders to support logistics operations Organize and maintain physical and digital files securely for easy retrieval and confidentiality Prepare and maintain reports, documents, and spreadsheets to track operational activities Coordinate with customers and relevant parties to arrange trucking schedules that meet delivery requirements Liaise with PSA and Jng Port to manage trucking details such as NMT import trucking timing, billing invoice corrections, portnet ESN settlements, and direct loading of export containers Assist the controller in monitoring the daily job schedule to ensure containers are arranged efficiently Control and arrange driver trucking containers from depot to customer locations, PSA, and Jurong Port to maintain smooth logistics flow Calculate driver trip forms bi-monthly to process accurate salary payments Handle driver petty cash claims to support operational expenses Process payments to depots for extra charges incurred when containers are returned