Web3 Card Product Operations Manager

We are looking for a Card Product Operations Manager to drive user growth, activation, community operations, partner coordination, and data-driven optimization for a card product designed for Web3 users. This role will focus on global Chinese-speaking Web3 communities, with ownership across go-to-market execution, user acquisition, activation, campaigns, and user experience improvement. Responsibilities: Own card product growth, user activation, retention, engagement, and user experience optimization Design and execute referral programs, benefit structures, user segmentation, membership incentives, and lifecycle campaigns Lead GTM execution for global Chinese-speaking Web3 communities Build relationships with KOLs, communities, channel partners, and seed users to support product launch and growth Optimize the user onboarding, verification, product activation, and engagement journey Work with data and growth teams to build dashboards and review CAC, activation rate, retention, ARPU, and other key metrics Coordinate with product, compliance, customer support, content, community, and external partners to improve the end-to-end user experience Track user feedback, support issues, risk signals, and operational workflow improvements Requirements: 3+ years of experience in card products, fintech products, Web3 wallets, consumer finance, or consumer product operations Experience with products such as Crypto.com Card, Bybit Card, RedotPay, Wise, Revolut, YouTrip, or Airwallex is preferred Strong understanding of card product growth, membership benefits, referral programs, user segmentation, and lifecycle operations Familiarity with KYC/KYB, user risk controls, support workflows, limit rules, and 3DS-related operational concepts Data-driven mindset with experience reviewing CAC, activation rate, retention, ARPU, user feedback, and support SLA metrics Bilingual in English and Chinese, with English as the primary working language and Chinese used for Chinese-speaking markets, communities, and partner communications Familiarity with Chinese-speaking Web3 communities, KOL partnerships Strong consumer product sense and ability to work cross-functionally with product, engineering, compliance, support, and external partners