Helpdesk And Desktop Support Engineer

Job Title: Helpdesk and Desktop Support Engineer What We Offer Salary Range: $3500/month - $4500/month Full family medical benefits will be provided Qualification : Certificate/Diploma In IT related Disciplines Experience : 3 Years and above Full/Contract : Full time (Permanent) Skills/Domain : 3-5 years of working experience in delivering projects and presales. Job Responsibilities Ø IT end-user computing devices and softwarerequirements shall include deploying, maintaining, managing, supporting, troubleshooting, installing and configuring of notebooks / laptops, printers, desktop PCs, monitors, tablets, anti-malware software, operating systems, business software applications (MS Office, MS Office 365 applications, Adobe Acrobat and etc.), client machines network connectivity and etc. Ø IT managed service requirements shall include managing IT incidences, IT service requests, IT problems, IT change requests, IT configuration and IT reporting. Ø Manage and resolve customer helpdesk servers, LAN/WAN, cabling, video conferencing, backups, offsite backups, switches, firewalls and ensure 24x7 availability Ø Troubleshoot PC, gadgets, network, servers and provide solutions to resolve such failures on both immediate and long-term basis Ø Ensure Backups and Restorations are successful and properly done on a daily basis Ø Assess, review and recommend existing IT infrastructure for potential weaknesses and propose and implement solution or mitigation process Ø Monitor and trend network and system utilization and apply the information towards improving infrastructure availability, resilience and security Ø Set up VIP’s gadgets, internet, troubleshoot issues request in a timely manner and ensure that they can receive their emails on their mobile and other devices Ø Operate and manage the overall Server, Storage, Applications, Disaster Recovery, AV and Security Infrastructure Operations at customer premises or cloud Ø Implement plans of IT measures, IT policy, IT Processes and Audit Compliance Ø Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance on day-to-day basis Ø Reviews of the existing information and systems landscape across The Group, and proactively implement infrastructure and system improvements to enhance business benefits and reduce business risks Ø Rack mounting, OS installation and PC cloning Ø Manage Software Licenses, hardware and software inventories, asset tagging and cable patching and labelling to the network ports (both at the network equipment and EUC device end) Ø Perform Vendor Management and submit monthly fix asset end-to-end Ø Submit Status Reports on a weekly basis Ø Work schedule: Mon-Fri 9AM-6PM Requirements Ø Strong technical knowledge in Troubleshooting of PC, Network and Server related problems Ø Familiar with Windows Servers Active Directory domain services administration, troubleshooting, health-check and fine-tuning Ø Experience in Implementing and Maintaining Backup Solutions Ø Resourceful Engineer who knows how to solve problems independently using online and offline resources Ø Good communication and Interpersonal Skills Ø Must be on call after office hours including weekend and holidays for urgent issues Ø Good analytical and problem-solving skills Ø Well organized, proactive and self-directed, able to perform with minimal supervision and also a team player Ø HPE ASE Certification is a must