Receptionist | Tanjong Pagar

Dentalis · 52 Craig Rd, Tanjong Pagar At Dentalis, reception is not simply where patients check in. It is where their experience begins. We are looking for a warm, observant and highly organised person to become the welcoming face of our clinic and help keep the entire practice running beautifully. Dentalis is an independent boutique dental clinic located in a 3,000 sq ft, three-storey heritage shophouse in Singapore’s CBD. The first floor doubles as a rotating art gallery. The waiting area is filled with Assouline travel books, considered music and thoughtful details designed to help patients feel at ease. We want every patient to feel noticed, informed and cared for—from their first WhatsApp message to the moment they leave the clinic. This is not a role for someone who only wants to sit behind a reception desk. It suits someone who takes pride in hospitality, enjoys working closely with a small team and is willing to step in wherever needed. The role You will manage the patient journey, support daily clinic operations and help maintain the calm, polished environment Dentalis is known for. Some days, that means reassuring a nervous patient or reorganising a busy appointment schedule. At other times, it may mean helping a dental assistant prepare a room, checking that the pantry and toilets are presentable, coordinating a laboratory case or helping the marketing team prepare for a photoshoot or clinic event. Everyone at Dentalis contributes beyond their job title. Teamwork matters more than hierarchy. Key responsibilities Patient experience and front desk Welcome patients warmly and manage registration and check-out Respond promptly to calls, WhatsApp messages, emails and walk-in enquiries Schedule, confirm and manage appointments Communicate treatment estimates, payment information and appointment instructions clearly Process billing, payments, CHAS, MediSave and insurance claims Dispense prescribed medication accurately according to clinic procedures Follow up with patients after treatment and assist with recalls, reminders and review requests Clinic operations and teamwork Work closely with dentists, dental assistants and the team to keep the clinic running smoothly Assist dental assistants with non-clinical duties, room turnover and patient support when required Help prepare consultation rooms, patient areas and materials during busy periods Coordinate with dental laboratories, suppliers and external partners on case logistics Monitor and manage clinic supplies, retail products and general inventory Support administrative work, filing, documentation and daily operational checklists Be willing to step in and solve practical problems rather than waiting for someone else to do so Housekeeping and presentation Maintain the reception, waiting areas, pantry and toilets throughout the day Ensure patient-facing areas remain clean, tidy and welcoming Restock amenities Notice small details that affect the patient experience and address them promptly Coordinate with cleaners and contractors when required Everyone on the team is expected to help maintain the clinic’s standards throughout the day. Marketing and events support Assist the marketing team with clinic events, partnerships, exhibitions and photoshoots Help capture simple photographs or videos when required Support the preparation of patient gifts, campaign materials and in-clinic displays Obtain and organise patient consent for approved testimonials or content Help ensure the clinic environment remains aligned with the Dentalis brand We may be a good fit if you: Genuinely enjoy looking after people Are warm, polished and attentive without being overly formal Notice what needs to be done and take initiative Stay composed when the clinic becomes busy Communicate clearly and professionally in spoken and written English Are organised, accurate and comfortable handling several tasks at once Work well in a small team and do not believe any reasonable task is “not my job” Understand the importance of discretion and patient confidentiality Take pride in maintaining a beautiful and well-run environment Experience in hospitality, healthcare, retail, luxury service or customer-facing roles is an advantage. Applicants from hotels, airlines, premium retail and service environments are welcome. Requirements Singapore Citizen or Permanent Resident Minimum N/O Levels or ITE certification Basic computer and administrative skills Good spoken and written English and Mandarin Prof…