Order Coordinator (Manufacturing)

Order Coordinator (Manufacturing) Key Responsibilities Customer Order Management Receive and process customer orders in the ERP system. Review order details, including product specifications, quantities, pricing, and delivery schedules. Confirm orders and communicate order acknowledgements to customers. Production Coordination Coordinate with Production Planners to schedule manufacturing based on customer requirements. Monitor production progress to ensure on-time completion. Work closely with relevant departments to resolve production issues and minimize delays. Material Coordination Liaise with the Procurement team to ensure timely availability of raw materials. Track critical material deliveries to support production schedules. Coordinate solutions for material shortages and urgent purchasing requirements. Inventory Management Monitor inventory levels to ensure order fulfillment. Coordinate with the warehouse for stock allocation and preparation. Assist in maintaining optimal inventory levels to minimize stock shortages and excess inventory. Shipping & Logistics Coordinate with the warehouse on picking, packing, and shipment arrangements. Liaise with logistics providers to ensure timely delivery. Prepare packing lists, commercial invoices, and export documentation where applicable. Customer Service Update customers on delivery schedules and order status. Handle customer enquiries regarding orders. Coordinate order amendments, delivery rescheduling, and cancellations. Reporting & Analysis Maintain and update order tracking records. Monitor and report key performance indicators such as Order Fulfilment Rate and On-Time Delivery (OTD). Prepare sales, order, and operational reports for management. Cross-Functional Coordination Work closely with Sales, Procurement, Production, Quality, Warehouse, and Logistics teams to ensure smooth order execution. Coordinate and resolve operational issues throughout the order fulfilment process. Requirements Bachelor's Degree or Diploma in International Trade, Business Administration, Supply Chain Management, Logistics, or a related discipline. Minimum 3 years of experience in order coordination, international trade, customer service, or supply chain within a manufacturing environment. Experience in manufacturing operations is highly preferred. Familiar with ERP and CRM systems (e.g., SAP S/4HANA, Microsoft Dynamics 365 Finance, Oracle NetSuite, or equivalent). Proficient in Microsoft Office applications, particularly Excel and PowerPoint . Good command of English , with the ability to communicate effectively in writing and basic spoken communication with international customers. Proficient in Mandarin (spoken and written) to communicate effectively with Mandarin-speaking stakeholders and business partners. Strong coordination, planning, time management, and problem-solving skills. Able to work independently, manage multiple priorities, and perform well under pressure in a fast-paced manufacturing environment. Positive attitude with a willingness to learn, continuously improve, and share knowledge with the team.