Customer Relations Officer

🌟 Join Our Team as a Customer Relations Officer! Do you enjoy connecting with people, solving problems, and making a real impact behind the scenes? We’re looking for a friendly, proactive, and organised Customer Relations Officer to be the heartbeat of our operations. 💼 What You’ll Be Doing ✨ Be the voice of our company Handle customer enquiries, feedback, and escalations across different channels—always keeping service standards high and customers happy. 🤝 Lead and support our Virtual Assistant team Train and guide the team to ensure smooth communication between customers and operations. 🧹 Take care of our frontline heroes Support our cleaning staff by managing schedules, addressing welfare matters, and ensuring they have clear job instructions. 🚀 Improve how we work Spot gaps in operations and suggest smarter, more efficient ways to improve customer experience and internal processes. 📋 Keep things organised Maintain accurate records, reports, and coordinate scheduling between Virtual Assistants and on-ground cleaners. 💡 We’re Looking For Someone Who: At least 2 years of customer service experience, preferably in cleaning, home services, or hospitality. Experience in leading or guiding a team, either formally or informally. Strong communication, problem-solving, and service recovery skills. Ability to manage multiple stakeholders, including customers, Virtual Assistants, and cleaners. Familiarity with CRM, scheduling, or workforce management systems. Highly organised, detail-oriented, proactive, and adaptable. Empathetic leadership style, with the ability to support and motivate cleaning staff.