About this role
Provide 24x7 Level 1 support across helpdesk and onsite operations, serving as the first point of contact for incident logging and resolution. Monitor incidents to ensure SLA compliance and escalate critical issues to relevant support teams.
Requires a diploma or certification in IT with 1-2 years of support experience and basic knowledge of Windows, Unix, and networking. Candidates must be Singapore Citizens eligible for government security clearance (CAT 1) and willing to work 12-hour rotating shifts.
What they're looking for
L1 SupportIncident LoggingTroubleshootingWindowsUnixNetworkingEnd-user Device SupportServiceNow
Frequently asked questions
What does a 24x7 L1 Support Engineer at DXC Technology do?
Provide 24x7 Level 1 support across helpdesk and onsite operations, serving as the first point of contact for incident logging and resolution. Monitor incidents to ensure SLA compliance and escalate critical issues to relevant support teams. Requires a diploma or certification in IT with 1-2 years o…
What skills does this 24x7 L1 Support Engineer role need?
Key skills for this role include L1 Support, Incident Logging, Troubleshooting, Windows, Unix, Networking.
How much does a 24x7 L1 Support Engineer at DXC Technology pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this 24x7 L1 Support Engineer role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this 24x7 L1 Support Engineer role?
You can apply directly on DXC Technology's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.