Call Centre Associate

Responsibilities Responsible for incoming and outgoing calls, assigned emails and other forms of communication Record communications and appointment requests through Google Form / Jotform / Microsoft Forms Ensure patient inquiries, appointment requests and referral of services are attended to in a professional and service-oriented manner Schedule, postpone and cancel appointments on the Company's EMR (Electronic Medical Record) system Contact and follow-up with clinic requirements Promptly follow up with patient requests within promised timeline and liaise with relevant departments Maintain a high level of patient satisfaction through by providing excellent Customer Service Stay up-to-date with company policies and product knowledge to provide clear and accurate information Maintain a positive and cooperative work environment Any other duties as assigned by the Team Leader or the Management Requirements Diploma in any discipline Customer oriented and possess excellent telephone etiquette Good team player who is able to work independently with minimal supervision Good verbal communication skills to effectively interact with colleagues and external parties at all levels Good written communication skills Relevant experience in call centre, healthcare or customer service industry will be advantageous Willing to commit to 5.5 days work week