Customer Service Officer

Key Responsibilities Support daily catering operations to ensure smooth and timely execution of all orders Coordinate with kitchen, packing, and logistics teams to ensure accurate order fulfilment Ensure all orders follow the Kitchen Schedule (KS) and are prepared on time Assist in dispatch coordination to ensure all deliveries are sent out on time Monitor and escalate any operational issues such as missing items, delays, or miscommunication Maintain basic inventory of packing materials and operational supplies Maintain and update customer information and sales data for tracking and reporting purposes Support the sales team with administrative duties, including scheduling, filing, and document preparationHandle basic client inquiries and redirect complex queries to the relevant Sales Executive Ensure compliance with company SOPs, hygiene, and food safety standards Requirements Minimum 1–3 years of experience in operations, coordination, or logistics roles; experience in F&B is an advantage Able to work in a fast-paced, high-pressure environment Strong coordination and problem-solving skills Detail-oriented with good operational awareness Physically able to work in kitchen and packing environments Able to work flexible hours when required (including early mornings or peak periods) Proactive, hands-on, and able to take ownership of tasks Good communication and teamwork skills Submit an application via MyCareersFuture or walk-in for an interview at 1550 Bedok North Ave 4 #04-17, Singapore 489950 (9.00am-6.30pm)