Lead Customer Success Manager

This role involves managing a portfolio of strategic customers (Tier 1 and 2 accounts), developing and executing success plans to drive customer outcomes, and educating clients on product features. The Lead Customer Success Manager will also collaborate with sales and technical teams to identify renewal and growth opportunities and act as the Voice of the Customer. Candidates must possess over 8 years of experience in a customer-facing role, ideally within Technical Account Management or Customer Success Management, specifically supporting large enterprise customers in a SaaS environment. A proven track record in driving technical programs and managing technical accounts, coupled with strong quantitative skills and the ability to lead internal and external stakeholders, is required.