Sales Admin Cum Halal Assurance Officer (Operations & Customer Service)

Join Singapore’s leading homegrown cake brand! Emicakes is seeking a dynamic, detail-oriented Admin cum Halal Assurance Officer. This hybrid role combines daily administrative operations, front-facing customer service, and the maintenance of our internal Halal Assurance System (HAS) to ensure strict compliance with MUIS Halal Certification standards. You will serve as a vital link between our customers, administrative workflow, and production floor. Key Responsibilities: 1. Customer Service & Order Management Handle incoming customer inquiries, phone calls, and corporate orders in a polite and professional manner. Process daily cake orders, custom requests, and delivery schedules accurately within the internal database system. Coordinate efficiently with delivery driver to ensure accurate, on-time island-wide delivery. Address and resolve any customer feedback, order changes, or delivery issues promptly. 2. Halal Compliance & Audit Readiness Maintain up-to-date documentation for the Halal Assurance System (HAS) and keep records for regulatory inspections. Track and monitor the expiry dates of MUIS Halal certificates for all raw materials, ingredients, and suppliers. Coordinate directly with suppliers to retrieve updated Halal certifications for new and existing product lines. Assist during official MUIS audits, conduct routine production floor walkabouts, and ensure proper raw material segregation. 3. General Office Operations & Admin Support Prepare operational paperwork including quotations, invoices, purchase orders (PO), and delivery orders. Monitor administrative and office supply inventory levels and handle standard data entry tasks. Support cross-functional communication between production, QA, and retail management staff. Execute ad-hoc office coordination and administrative tasks as assigned by management. Preferred Competencies and Qualifications: Education: Minimum GCE 'O' Level, NITEC, or Diploma in Business Administration, Food Science, or a related field. Experience: Prior experience in F&B operations, general administration, or a customer-facing role is highly preferred. Halal Certification: Possession of a valid MUIS Halal Competency Assessment (HCA) certificate is a major advantage (training will be sponsored for promising candidates). Skills: Proficient in Microsoft Office (Word, Excel, Outlook) with quick, accurate data entry skills. Attributes: Strong verbal and written communication skills, meticulous attention to detail, and a highly responsible work attitude. Must be able to work under fast-paced F&B manufacturing