Retail Sales Associate

Job Summary: Be the face of Singapore's No.1 Durian Cake Maker! Emicakes is looking for vibrant, reliable, and customer-focused Retail Sales Assistants to manage our outlet operations. You will ensure a warm, inviting shopping experience for our customers, assist with cake selection and custom orders, and maintain a beautifully stocked counter. No prior F&B experience is required, as a comprehensive on-the-job training program will be provided. Location: Tampines 1 Key Responsibilities: 1. Customer Experience & Cake Sales Warmly greet walk-in customers and provide friendly, personalized recommendations on our signature durian and eggless cakes. Guide customers through advanced booking and customization options for celebration and birthday cakes. Process retail sales accurately using our Point-of-Sale (POS) cash register system. Introduce existing store promotions, seasonal deals, and company marketing initiatives to customers. 2. Outlet Operations & Order Management Coordinate closely with our central kitchen production team to track, update, and manage customer cake collection requests. Handle and fulfill online orders via localized food delivery platform devices (e.g., GrabFood, Foodpanda). Execute shop opening and closing procedures diligently according to standard operational shift rosters. Perform accurate daily stock counts, record inventory takings, and report damaged or low stock counts to supervisors. 3. Merchandising & Counter Upkeep Replenish, refill, and beautifully arrange chiller display counters to keep merchandise eye-catching throughout the day. Maintain strict cleanliness, hygiene, and neatness standards across the display shelves and retail floor area. Job Requirements & Competencies: Education: Minimum GCE 'O' Level, 'N' Level, or equivalent certification. Language: Ability to communicate clearly in spoken English Skills: Comfort with basic mathematical skills for accurate cashiering, transaction handling, and payment processing. Attributes: Meticulous, highly responsible, and maintains an energetic, positive attitude under fast-paced retail settings. Experience: No prior experience is required; passionate individuals seeking an entry into F&B are welcome.