IT Clerk

Key Responsibilities: Maintain accurate records and ensure proper control of service items. Attend to customer enquiries via phone and email, providing timely support and follow-up. Prepare documentation, perform data entry, and maintain accurate billing and service records. Maintain office IT infrastructure, including Wi-Fi, network connectivity, routers, switches, and basic security controls. Coordinate with external vendors and service providers to ensure timely technical support and equipment maintenance. Provide administrative support and assist with other operational duties as assigned. Requirements: Minimum 1–2 years of experience in an administrative, coordination, or customer support role. Certificate, NITEC, Higher NITEC, or Diploma in Information Technology, Computer Engineering, or a related discipline. Proficient in Microsoft Office applications with strong administrative and organizational skills. Good communication and interpersonal skills with a customer-focused approach. Able to multitask, prioritize effectively, and work independently in a fast-paced environment.