Systems Executive (Airport / Office Hour & 24X7 Standby)

We have 3 opening for the Systems Executive under our company payroll on a 1 year contract. The Systems Executive is responsible to provide operational support to system infrastructure, support to the clients and resolution of technical issues. This role requires 24x7 standby. Open to Local Diploma in IT graduates without work experience who are willing to learn on job, able to lift heavy items and work on ladders. Work Location: Changi Airport Working Hours: Office Hour + 24x7 Standby Basic Salary $2800 - $3800 + OT + HP Claims (capped $50) Upon end of contract, 1 month completion bonus subject to performance & PM recommendation Responsibilities: Production Support Provide technical support to customer Identify and escalate priority issues as per Client specifications, Process client Service Request, Redirect problems to appropriate resource Provide support on documentation including procedural documentation Provide troubleshooting and technical support via phone, web based tools and email Advise customers regarding the product's proper use and address specific user issues Act as a liaison between customers and Tier 2 support regarding problem escalation Provide client support and technical issue resolution via E-Mail and phone Perform mailbox migrations between Exchange systems as well as from other vendors to Exchange for customers in accordance to procedure, to ensure seamless transitions Perform health checks and monitor availability and functionality of the systems Provide operational support to system infrastructures Must be comfortable to lift 10 - 12 kg devices and climbing of ladder What we're looking for: Locals (need to clear G50 clearance and pre-employment check) Experience in incident handling and troubleshooting IT systems in a time-critical environment Able to be on 24x7 standby duties Must be able to lift heavy item and work on ladder (eg. carry non-commercial TVs for mounting & unmounting, airport monitor that display flight information) Diploma in Computer / IT with minimum 2-3 years working experience in related field. 2-3 years of working experience as a System Engineer supporting application of UNIX/LINUX platform and database. Open to Diploma in IT graduate without work experience but positive & willing to learn and have basic knowledge of Linux commands. Trained or certified in Windows Server, UNIX/LINUX, VM and ITIL would be advantageous. Analytical, proactive and able to multi-task and prioritize all work assigned. Team player with good English communication skills who can also work independently under minimum supervision. Motivated individual with challenger spirit and leadership are strongly encouraged to apply. Exceptional troubleshooting and customer-handling skills would be advantageous. Proactive and responsive on all assigned tasks and incidents and follow up ES Recruitment Pte Ltd (09C4235) Hong Chiew Guat (R1219860)