Servicenow Developer***

This will be a 1-year renewable contract position based in One North. Responsibilities ServiceNow ITSM modules configuration and maintenance (Incident, Problem, Change, Request, Knowledge Management, Service Catalogue). Configuration of forms, lists, dictionary entries, notifications, and SLAs. Troubleshoot and resolve platform issues including failed flows, ACL-related access issues, and performance degradation. Implement configuration enhancements. Produce and configure IT and non-IT workflows using ServiceNow's low-code/no-code capabilities. Create scripted solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer. Develop record producers, variable sets, order guides, catalogue client scripts, and fulfilment task structures. Leverage on Gen AI functionalities (Now Assist) to enhance user interactions where applicable. Provide support to the configuration and maintenance of ITOM modules including Discovery, Service Mapping, Event Management, and Cloud Discovery. Provide assistance to the configuration discovery patterns and schedules, service mapping configurations, and event management rules. Ensure accurate infrastructure visibility and CI data flows into the CMDB. Provide administration and maintenance to the Configuration Management Database (CMDB), including CI record management, relationship mapping, data quality checks, and alignment with the Common Service Data Model (CSDM). To develop and maintain data models, transform maps, and import sets to ensure accurate data flows. Constant monitoring of the CMDB Health Dashboard and address data integrity issues. Provide support to CMDB governance, lifecycle management, and audit readiness. Collaborate with stakeholders to identify new IT and non-IT catalogue items, design user-friendly form interfaces, and configure SLAs and fulfilment workflows. Perpetual enhancement of catalogue items based on user needs and feedback to improve service delivery and reduce turnaround time. To support the implementation of the Queries Management module for IT and non-IT queries and feedback. Develop and support integrations with enterprise systems using REST/SOAP APIs, IntegrationHub spokes, and MID Server patterns. Implementation of error handling, retry logic, and secure data exchange. To troubleshoot integration issues, monitor integration transaction logs, and ensure platform interoperability across the ecosystem. Produce interactive dashboards, widgets, and workspaces within ServiceNow. Create and maintain reports using Platform Analytics, ITSM Success Dashboard, and Performance Analytics. Produce KPI/KRI metrics and performance reports to derive insights and support data-driven operational improvement. To implement role-based access controls (ACLs), UI policies for data protection, and secure scripting practices across assigned development work. Provide support to audit evidence collection and maintain compliance with platform security standards. Design and customize Service Portal pages, widgets, and UI Builder workspaces to build intuitive, scalable, and user-focused front-end experiences. Work with HTML, CSS, AngularJS (for portal), and UI Builder components to improve self-service adoption and user experience. Responsible for package changes using update sets or application repository. Provide support to release validation, post-release monitoring, and environment promotion across dev/test/prod instances. Maintenance of deployment checklists and rollback plans for production releases. Be a part of User Acceptance Testing (UAT) and develop Automated Test Framework (ATF) test cases for critical workflows. Develop and maintain regression test plans for platform enhancements and new releases. Ensure compliance with development and security guidelines. ITSM processes analysis and improvement for incident, change, problem, and service request management. Produce documentation for process improvements, configuration changes, and platform updates. Create runbooks, troubleshooting guides, and knowledge articles to support operational repeatability and knowledge management practices. Ensure processes are aligned with ITIL standards. Liaise with end-users and stakeholders across ITSS and corporate divisions on service management matters, requirements gathering, and solution delivery. Presentation of working solutions in sprint reviews and create enablement materials for support teams and end users. Requirements Degree in Computer Science, I…