ServiceNow Platform and Product Lead

This role involves providing technical leadership, designing solutions, defining platform strategy, and managing the ServiceNow product vision across enterprise-wide engagements. Key duties include overseeing service delivery, managing vendor performance, enabling AI/automation, and driving operational excellence for BAU and project work. Candidates must possess a Bachelor's degree in a related field and a minimum of 7 years of ServiceNow implementation experience in complex environments, holding mandatory CSA and ITIL Foundation certifications. Essential capabilities include deep platform architecture knowledge, proven product ownership skills, strong technical leadership, and excellent communication for stakeholder engagement.